Customer Experience Advisor

Jewells; City Of London; On-site; GBP 303,000 - 413,000; Part time

Benefits offered by this job

Commission

Piercing training

Jewellery allowance

Career progression

Job summary

Jewells in London seeks a Customer Experience Advisor to join the store for 20 hours per week. You’ll greet customers, style and advise on jewellery, and assist with piercing services once trained in a fast-paced retail setting.

Your role blends retail excellence with paid piercing training, competitive hourly pay and team discounts, offering career growth in a lively, energetic team.

Qualifications

• Excellent customer service skills.
• Confident communicator with good listening abilities.
• Team-oriented with a proactive attitude.

Responsibilities

• Welcome customers and build connections to make visits memorable.
• Help customers discover jewellery and advise on styling choices.
• Deliver piercing services with training and accreditation when applicable.
• Support store sales targets and contribute to team success.
• Keep the store and piercing studio clean, safe, and visually appealing.

Skills

Customer service

Communication

Team player

Sales oriented

Tools

POS software

Job description

Join the Team That Makes Jewellery Fun - 20 hours per week

At Jewells, jewellery is more than an accessory — it’s a way to express yourself, build your style, and celebrate everyday moments. We’re looking for Customer Experience Advisors to join our team and help create exceptional, confidence‑building experiences for every customer who walks through our doors.

If you love working with people, enjoy a fast‑paced retail environment, and want to be part of a brand where energy, style, and experience come first — we’d love to meet you.

What You’ll Be Doing

• Create exceptional experiences – Welcome customers, build connections, and make every visit memorable
• Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style
• Pierce with care – Deliver safe, professional piercing services once fully trained (training provided)
• Drive performance – Support store sales targets and contribute to team success
• Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring

Piercing Training & Requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. Where applicable, you’ll receive fully paid training and accreditation to become a certified Jewells piercer. Once trained, piercing services form part of your role responsibilities.

What We’re Looking For

• A positive, confident person who enjoys working with customers
• Passion for jewellery, fashion, and styling
• Strong communication and people skills
• A team player with a proactive attitude
• Retail or customer‑facing experience is a bonus, but not essential
• 20 hours per week

Why You’ll Love Working With Us

• Competitive hourly pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Career progression opportunities
• A supportive, fun, and energetic team environment