Assistant Manager

Jewells; Southampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + bonus

Jewellery allowance

Team discounts

Fully funded piercing training and acc

Clear progression to Store Manager

Growth with fast-scaling retail brand

Supportive, customer-focused team

Job summary

Jewells in Southampton is seeking an Assistant Manager to support the Store Manager and lead a dynamic team in delivering outstanding customer experiences. You’ll coach staff, drive sales and ensure exceptional in-store service and presentation.

Full piercing training is provided, and there is a clear path to Store Manager as the brand scales. If you’re passionate about jewellery, customer experience, and leadership, this is the role for you.

Qualifications

• Retail leadership experience (Supervisor, Lead, or Assistant Manager level)
• Passion for customer experience and retail performance
• Strong communication and leadership skills
• Commercial awareness and sales focus
• Motivation to grow into a Store Manager role

Responsibilities

• Lead and develop the team
• Coach and motivate team members to achieve their full potential
• Act as the senior leader on duty in the Store Manager’s absence
• Help create a positive, high-performing store culture
• Drive store performance and KPIs
• Manage daily operations, visual merchandising, and stock presentation
• Support piercing services training and standards

Skills

Retail leadership

Customer experience

Communication skills

Sales focus

Leadership

Job description

Do you love delivering exceptional customer experiences, driving sales, and developing others? If so, an Assistant Manager role at Jewells could be the perfect next step in your career.

At Jewells, we’re creating an exciting retail environment where customer experience, styling, and piercing come together to deliver something different.

As Assistant Manager, you’ll support the Store Manager in leading the team, driving store performance, and delivering exceptional customer experiences. You’ll play a key role in the day-to-day leadership of the store and develop the skills needed to progress to Store Manager.

This is an excellent opportunity to grow your leadership career within a fast-growing brand.

What You’ll Be Doing

Support team leadership

• Support the Store Manager in leading and developing the team
• Coach and motivate team members to achieve their full potential
• Act as the senior leader on duty in the Store Manager’s absence
• Help create a positive, high-performing store culture
  
  

Drive sales performance

• Support delivery of store sales targets and KPIs
• Coach team members to maximise sales opportunities
• Support daily performance monitoring and action planning
  
  

Deliver exceptional customer experiences

• Lead by example in delivering Jewells’ customer experience standards
• Support customers with styling advice and personalised service
• Ensure every customer has a positive and engaging experience
  
  

Maintain operational excellence

• Support store operations, visual merchandising, and stock control
• Maintain high standards of store presentation and compliance
• Support loss prevention and operational procedures
  
  

Support piercing services

• Deliver and support safe, professional piercing services (full training provided)
• Ensure piercing standards, hygiene, and compliance requirements are maintained
  
  

What We’re Looking For

• Retail leadership experience (Supervisor, Lead, or Assistant Manager level)
• Passion for customer experience and retail performance
• Strong communication and leadership skills
• Commercial awareness and sales focus
• Motivation to grow into a Store Manager role
  
  

Why join Jewells?

• Competitive salary + bonus
• Jewellery allowance and team discounts
• Fully funded piercing training and accreditation
• Clear progression to Store Manager
• Opportunity to grow with a fast-scaling retail brand
• Supportive, customer-focused team culture
  
  

Piercing requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week.

Full piercing training will be provided.

Apply now to take the next step in your leadership career with Jewells.