Customer Experience Host — Showroom Front Desk

Arnold Clark; Sunderland; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

33 days’ holiday allowance

Generous retail discounts

Private healthcare

GP access via Simplyhealth – 24/7

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Job summary

Arnold Clark is recruiting for a Receptionist at our Sunderland MG/Fiat/Abarth branch, known as a Customer Experience Host. You will warmly greet customers in the showroom and assist them on the phone, delivering excellent service while handling daily admin duties with enthusiasm.

The role emphasizes professional front-desk presence, strong organisation, and the ability to multitask in a busy retail environment at the Sunderland branch.

Qualifications

• Excellent telephone manner and strong communication skills.
• Ability to deliver high-quality customer service with a friendly and professional approach.
• Comfortable working both independently and as part of a team.
• Highly organised and capable of multi-tasking in a busy retail environment.
• Willingness to endure daily customer-facing duties with a positive attitude.

Responsibilities

• Act as the first point of contact for customers in person and on the phone.
• Manage a high volume of calls and enquiries efficiently.
• Keep customer areas tidy and presentable, ensuring customers are well looked after.
• Collaborate with all branch departments to deliver excellent service.
• Go the extra mile for every customer.

Skills

Telephone etiquette

Interpersonal skills

Customer service

Team flexibility

Strong organisational skills

Tools

Cisco telephony

Microsoft Office

Excel

Job description

Arnold Clark is recruiting for a Receptionist at our Sunderland MG/Fiat/Abarth branch, known as a Customer Experience Host. You will warmly greet customers in the showroom and assist them on the phone, delivering excellent service while handling daily admin duties with enthusiasm.

The role emphasizes professional front-desk presence, strong organisation, and the ability to multitask in a busy retail environment at the Sunderland branch.