Receptionist

Arnold Clark; Sunderland; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

33 days’ holiday allowance

Generous retail discounts

Private healthcare

GP access via Simplyhealth – 24/7

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Job summary

Arnold Clark is recruiting for a Receptionist at our Sunderland MG/Fiat/Abarth branch, known as a Customer Experience Host. You will warmly greet customers in the showroom and assist them on the phone, delivering excellent service while handling daily admin duties with enthusiasm.

The role emphasizes professional front-desk presence, strong organisation, and the ability to multitask in a busy retail environment at the Sunderland branch.

Qualifications

• Excellent telephone manner and strong communication skills.
• Ability to deliver high-quality customer service with a friendly and professional approach.
• Comfortable working both independently and as part of a team.
• Highly organised and capable of multi-tasking in a busy retail environment.
• Willingness to endure daily customer-facing duties with a positive attitude.

Responsibilities

• Act as the first point of contact for customers in person and on the phone.
• Manage a high volume of calls and enquiries efficiently.
• Keep customer areas tidy and presentable, ensuring customers are well looked after.
• Collaborate with all branch departments to deliver excellent service.
• Go the extra mile for every customer.

Skills

Telephone etiquette

Interpersonal skills

Customer service

Team flexibility

Strong organisational skills

Tools

Cisco telephony

Microsoft Office

Excel

Job description

We’re recruiting for a Receptionist to join our MG/Fiat/Abarth branch in Sunderland.

We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 8am - 5:30pm

About The Role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.
As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential Skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice To Have (but Not Essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.