Customer Experience Host - Front Desk & Guest Liaison

Arnold Clark Group; Perth; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group in Perth is seeking a Customer Experience Host (Receptionist) to warmly welcome customers as they enter the showroom and assist them on the phone with a friendly, professional approach.

You will handle daily admin duties, keep the reception area tidy and presentable, and work collaboratively with colleagues across the branch to deliver outstanding service. The role is full-time, Monday to Friday 10:30am–7pm, at our Mercedes/Smart/BYD/Chery branch.

Qualifications

• Needs a fantastic telephone manner.
• Strong interpersonal and customer service skills.
• Able to work independently and in a team.
• Highly organized and able to multi-task.

Responsibilities

• Welcome customers in person and on the phone.
• Handle a high volume of calls and enquiries.
• Keep customer areas tidy and presentable.
• Coordinate with other branch departments.
• Deliver excellent service with a positive attitude.

Skills

Telephone etiquette

Interpersonal skills

Customer service orientation

Team player

Multi-tasking

Tools

Cisco telephony

Microsoft Office

Excel

Job description

Arnold Clark Group in Perth is seeking a Customer Experience Host (Receptionist) to warmly welcome customers as they enter the showroom and assist them on the phone with a friendly, professional approach.

You will handle daily admin duties, keep the reception area tidy and presentable, and work collaboratively with colleagues across the branch to deliver outstanding service. The role is full-time, Monday to Friday 10:30am–7pm, at our Mercedes/Smart/BYD/Chery branch.