Customer Experience Host – Fun Entertainment Center

Tenpin Ltd (part of Ten Entertainment Ltd); Warwick; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts

Free Bowling for family and friends

Free Food when working 6+ hours

Enhanced leave (maternity/paternity/ad

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) in Warwick is seeking a Customer Service Assistant to deliver an excellent guest experience. You will manage reception bookings, handle enquiries, spot sales opportunities, and help run events across different areas such as Laser Arena, Escape Rooms, karaoke rooms, and the bar.

The role requires a friendly, proactive attitude and a commitment to outstanding service.

Qualifications

• Fast-paced environment requiring energy and enthusiasm.
• Excellent customer service and communication are essential.
• Fully flexible including evenings and weekends.
• Approachable, helpful, organized, detail-oriented and a strong team player.

Responsibilities

• Manage reception bookings and enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prepare food and drinks.
• Support across departments—from Laser Arena to bar service.

Skills

Fast-paced environment

Excellent customer service

Flexible hours

Team player

Job description

Tenpin Ltd (part of Ten Entertainment Ltd) in Warwick is seeking a Customer Service Assistant to deliver an excellent guest experience. You will manage reception bookings, handle enquiries, spot sales opportunities, and help run events across different areas such as Laser Arena, Escape Rooms, karaoke rooms, and the bar.

The role requires a friendly, proactive attitude and a commitment to outstanding service.