Customer Experience & Events Host (Flexible Hours)

Tenpin Ltd; Harlow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free Bowling for family and friends

Free Food (6+ hours)

Enhanced Maternity, Paternity, Adopton

Job summary

Tenpin Ltd is hiring a Customer Service Assistant to provide a warm, efficient guest experience at our entertainment centre. You will handle reception bookings, answer enquiries, and help host events across Laser Arena, Escape Room, karaoke, and the bar. The role rewards teamwork and a proactive, can-do attitude.

You will be part of a lively team, working across departments to ensure smooth operations, guest satisfaction, and a fun environment for families and friends alike.

Qualifications

• Customer-focused and proactive individual with a strong service orientation.
• Comfortable in a fast-paced environment and able to multitask.

Responsibilities

• Manage reception bookings and guest enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and assist with food and drinks preparation.
• Collaborate across departments (Laser Arena, Escape Room, karaoke, bar).
• Serve drinks and support the food menu.

Skills

Customer service

Communication

Flexibility

Team player

Attention to detail

Job description

Tenpin Ltd is hiring a Customer Service Assistant to provide a warm, efficient guest experience at our entertainment centre. You will handle reception bookings, answer enquiries, and help host events across Laser Arena, Escape Room, karaoke, and the bar. The role rewards teamwork and a proactive, can-do attitude.

You will be part of a lively team, working across departments to ensure smooth operations, guest satisfaction, and a fun environment for families and friends alike.