Guest Experience & Events Host

Tenpin Ltd (part of Ten Entertainment Ltd); Richmond; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tenpin Treats – retailer discounts & 1

Free bowling for family & friends

Free food when working 6+ hours

Enhanced maternity/paternity/adoption

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) is looking for a Customer Service Assistant to welcome guests, manage bookings, and drive sales in a lively entertainment venue.

You will work across departments, from laser arena to karaoke rooms, hosting events and ensuring a clean, friendly environment. If you enjoy high-energy service and customer interaction, join our team and help us entertain families and friends.

Qualifications

• Driven and energetic individual with a customer-focused mindset.
• Strong communication and problem-solving abilities.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Manage reception bookings and respond to enquiries to deliver an excellent guest experience.
• Identify sales opportunities and host events across the venue.
• Maintain cleanliness and assist with food and drinks in a fast-paced entertainment environment.

Skills

Determined, enthusiastic, fast-paced

Excellent customer service

Flexible evenings & weekends

Team player, detail-oriented

Job description

Tenpin Ltd (part of Ten Entertainment Ltd) is looking for a Customer Service Assistant to welcome guests, manage bookings, and drive sales in a lively entertainment venue.

You will work across departments, from laser arena to karaoke rooms, hosting events and ensuring a clean, friendly environment. If you enjoy high-energy service and customer interaction, join our team and help us entertain families and friends.