Guest Experience & Events Host

Tenpin Ltd (part of Ten Entertainment Ltd); Southampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts and

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adopton

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) in the United Kingdom is seeking a Customer Service Assistant to deliver an exceptional guest experience across reception bookings, enquiries and events, and to identify sales opportunities while hosting birthday parties and events. You will work across departments, from running the Laser Arena and Escape Room experiences to serving drinks at the bar.

The role requires energy, a confident, proactive approach, and superb teamwork, with a flexible

Qualifications

• Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised with strong attention to detail and teamwork.
• Determined, enthusiastic and able to work in a fast-paced environment.

Responsibilities

• Provide an excellent customer experience by managing reception bookings and enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prepare food and drinks.
• Work across departments from Laser Arena to bar and entertainment experiences.

Skills

Customer service

Communication

Flexibility

Team player

Job description

Tenpin Ltd (part of Ten Entertainment Ltd) in the United Kingdom is seeking a Customer Service Assistant to deliver an exceptional guest experience across reception bookings, enquiries and events, and to identify sales opportunities while hosting birthday parties and events. You will work across departments, from running the Laser Arena and Escape Room experiences to serving drinks at the bar.

The role requires energy, a confident, proactive approach, and superb teamwork, with a flexible