Guest Experience Host — Fast-Paced, Fun Center

Tenpin Ltd (part of Ten Entertainment Ltd); Coventry; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free bowling for family and friends

Free food

Life assurance – 2x annual salary

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Long Service Awards

Recommend a Friend Scheme

Job summary

Tenpin Ltd in Coventry is seeking a Customer Service Assistant to deliver an outstanding guest experience. You will manage reception bookings, answer questions, and look for sales opportunities while hosting children’s parties and coordinating activities across Laser Arena, Escape Rooms, and karaoke rooms.

You’ll also handle food deliveries to lanes and keep the centre clean and welcoming. The role requires energy, confidence, and a positive attitude in a fast-paced environment, with full

Qualifications

• Experience delivering high levels of customer service
• Strong communication and interpersonal skills
• Able to multitask in a fast-paced environment
• Willingness to work evenings and weekends

Responsibilities

• Greet customers at reception and manage bookings
• Answer questions and spot sales opportunities
• Host parties and oversee activities across Laser Arena, Escape Room and karaoke rooms
• Deliver food to lanes and maintain cleanliness and safety in the centre

Skills

Customer service

Communication

Team player

Flexible hours

Job description

Tenpin Ltd in Coventry is seeking a Customer Service Assistant to deliver an outstanding guest experience. You will manage reception bookings, answer questions, and look for sales opportunities while hosting children’s parties and coordinating activities across Laser Arena, Escape Rooms, and karaoke rooms.

You’ll also handle food deliveries to lanes and keep the centre clean and welcoming. The role requires energy, confidence, and a positive attitude in a fast-paced environment, with full