Guest Experience Associate - Entertainment Centre

Tenpin; Warwick; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Tenpin Treats - Retailer discounts and

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adopton

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin in Warwick is seeking a Customer Service Assistant to deliver a fantastic guest experience across reception bookings, enquiries, events, and bar service.

You will be confident, friendly, proactive and detail-focused in a fast-paced leisure environment, handling bookings, guiding guests through experiences like Escape Rooms and Karaoke, and supporting team members to ensure smooth operation from shift to shift.

Qualifications

• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised, strong attention to detail and a strong team player.
• Determined, enthusiastic, and able to work in a fast-paced environment.

Responsibilities

• Manage reception bookings and address enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prepare food and drinks.
• Work across departments from Laser Arena to bar service.

Skills

Customer service

Communication

Flexibility

Team player

Attention to detail

Job description

Tenpin in Warwick is seeking a Customer Service Assistant to deliver a fantastic guest experience across reception bookings, enquiries, events, and bar service.

You will be confident, friendly, proactive and detail-focused in a fast-paced leisure environment, handling bookings, guiding guests through experiences like Escape Rooms and Karaoke, and supporting team members to ensure smooth operation from shift to shift.