Customer Experience & Growth Manager

Inspire Resourcing Ltd; East Midlands; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Company pension

Holiday entitlement

Job summary

Inspire Resourcing Ltd in Chesterfield is seeking a proactive Customer Experience Manager to lead customer service, account management, order processing and business development activities. You will build strong relationships with local clients, identify growth opportunities, visit customer sites, and ensure orders are fulfilled accurately while delivering consistently high service levels.

This role requires excellent communication, commercial awareness and the ability to work across sales,

Qualifications

• Experience in customer service, customer experience, account management, sales support, or similar customer-facing role.
• Strong order management and administration skills.
• Confident communicator with excellent verbal and written communication abilities.
• Experience handling customer inquiries via email and telephone.
• Commercial awareness with ability to identify sales opportunities.

Responsibilities

• Manage and respond to customer enquiries via email, telephone, and online channels.
• Build and maintain strong relationships with new and existing customers.
• Develop local sales opportunities across a wide range of businesses and industries.
• Visit customer sites to strengthen relationships and understand their requirements.
• Process customer orders accurately and efficiently from initial enquiry through to delivery.
• Monitor order progress, ensuring customers are kept informed throughout the process.
• Resolve customer queries, complaints, and service issues in a professional manner.
• Work closely with internal departments including sales, operations, logistics, and finance.
• Identify opportunities to increase sales and improve customer retention.
• Maintain accurate customer records and activity within company systems.
• Produce customer reports and assist with forecasting and demand planning.
• Support the implementation of customer experience improvements and best practices.
• Ensure service levels and customer expectations are consistently exceeded.

Skills

Customer service

Account management

Sales support

CRM systems

Communication

Organisational skills

Driving licence

Visit customers

Tools

Microsoft Office

Job description

Inspire Resourcing Ltd in Chesterfield is seeking a proactive Customer Experience Manager to lead customer service, account management, order processing and business development activities. You will build strong relationships with local clients, identify growth opportunities, visit customer sites, and ensure orders are fulfilled accurately while delivering consistently high service levels.

This role requires excellent communication, commercial awareness and the ability to work across sales,