Internal Account Manager, Growth & Retention

Catering; Rotherham; On-site; GBP 27,000 - 35,000; Full time

Job summary

Inspire Resourcing is seeking an Internal Account Manager in Rotherham to manage a portfolio of customer accounts, act as the main point of contact, and drive retention and growth. The role involves coordinating with sales, operations and finance, preparing quotations, and maintaining accurate CRM records.

The candidate should have experience in account management or sales admin, strong MS Office skills, and the ability to meet deadlines. A path for progression is highlighted within the role.

Qualifications

• Previous experience in an account manager / sales admin position
• Good MS Office skills
• Ability to work to deadlines

Responsibilities

• Build and maintain strong relationships with existing customers.
• Act as the main point of contact for customer enquiries and account support.
• Manage a portfolio of customer accounts to ensure high levels of satisfaction and retention.
• Identify opportunities to upsell and cross-sell products or services.
• Prepare and deliver quotations, proposals, and pricing information.
• Process customer orders and ensure accurate documentation.
• Coordinate with sales, operations, customer service, and finance teams to ensure smooth order fulfilment.
• Resolve customer issues promptly and escalated complex problems where necessary.
• Monitor account performance and identify opportunities for business growth.
• Maintain accurate customer records using CRM systems.
• Produce sales reports, forecasts, and account activity updates.
• Support external sales representatives by handling account administration and follow-up.
• Negotiate pricing and commercial terms within company guidelines.
• Ensure compliance with company policies and service level agreements (SLAs).
• Stay informed about products, services, and market trends to provide expert advice to customers.

Skills

Product Management

Agile

Roadmapping

Stakeholders

Analytics

User Research

Job description

Inspire Resourcing is seeking an Internal Account Manager in Rotherham to manage a portfolio of customer accounts, act as the main point of contact, and drive retention and growth. The role involves coordinating with sales, operations and finance, preparing quotations, and maintaining accurate CRM records.

The candidate should have experience in account management or sales admin, strong MS Office skills, and the ability to meet deadlines. A path for progression is highlighted within the role.