Customer Service Manager

Adria Solutions Ltd; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Career development and training opportunities

Job summary

Adria Solutions Ltd in Nottingham is seeking an experienced Customer Service Manager to join their team. This role involves managing a small customer service team and ensuring high-quality service from enquiry to delivery. The ideal candidate will have a strong e-commerce background and excellent communication skills.

The position offers 25 days holiday and career development opportunities within a fully office-based environment.

Qualifications

• Previous experience within an e-commerce customer service environment is essential.
• Experience managing or supervising a team.
• Strong communication and problem-solving skills.

Responsibilities

• Managing and supporting a small customer service team.
• Handling customer queries and complaints professionally and efficiently.
• Managing order tracking and delivery communications.

Job description

Our client based in Nottingham is currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team, improving customer experience, and contributing to business growth.

The successful candidate will oversee a team of 2–3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery.

Key Responsibilities

• Managing and supporting a small customer service team
• Handling customer queries and complaints professionally and efficiently
• Managing order tracking and delivery communications
• Creating bespoke customer quotations
• Working closely with internal departments to improve customer experience
• Identifying opportunities to improve processes and help increase sales
• Maintaining high service standards across all customer touchpoints

About You

• Previous experience within an e-commerce customer service environment is essential
• Experience managing or supervising a team
• Strong communication and problem-solving skills
• Proactive, organised, and able to work independently
• Commercially minded with a genuine interest in helping the business grow
• Positive attitude and willingness to go beyond simply “ticking a box”
• Experience with AI tools or systems would be beneficial, but is not essential

Candidates with experience from fast-paced retail or e-commerce businesses be particularly well suited to this role.

This position is fully office based.

Benefits

• 25 days holiday
• Career development and training opportunities