Growth & Retention Internal Account Manager

Inspire Resourcing Ltd; Rotherham; On-site; GBP 27,000 - 35,000; Full time

Job summary

Inspire Resourcing Ltd in Rotherham is seeking an Internal Account Manager to manage an assigned portfolio and be the main contact for customer enquiries. You will coordinate with sales, operations, finance, and customer service to ensure smooth order fulfilment and high satisfaction.

The role focuses on relationship building, price negotiations, and delivering accurate quotations. A background in account management or sales admin and solid MS Office skills are required; the position offers a

Qualifications

• Previous experience in an account manager / sales admin position.
• Good MS Office skills.
• Ability to work to deadlines.

Responsibilities

• Build and maintain strong relationships with existing customers.
• Act as the main point of contact for customer enquiries and account support.
• Manage a portfolio of customer accounts to ensure high levels of satisfaction and retention.
• Identify opportunities to upsell and cross-sell products or services.
• Prepare and deliver quotations, proposals, and pricing information.
• Process customer orders and ensure accurate documentation.
• Coordinate with sales, operations, customer service, and finance teams to ensure smooth order fulfilment.
• Resolve customer issues promptly and escalate complex problems where necessary.
• Monitor account performance and identify opportunities for business growth.
• Maintain accurate customer records using CRM systems.
• Produce sales reports, forecasts, and account activity updates.
• Support external sales representatives by handling account administration and follow-up.
• Negotiate pricing and commercial terms within company guidelines.
• Ensure compliance with company policies and service level agreements (SLAs).
• Stay informed about products, services, and market trends to provide expert advice to customers.

Skills

Product Management

Agile

Roadmapping

Stakeholders

Analytics

User Research

Tools

MS Office

Job description

Inspire Resourcing Ltd in Rotherham is seeking an Internal Account Manager to manage an assigned portfolio and be the main contact for customer enquiries. You will coordinate with sales, operations, finance, and customer service to ensure smooth order fulfilment and high satisfaction.

The role focuses on relationship building, price negotiations, and delivering accurate quotations. A background in account management or sales admin and solid MS Office skills are required; the position offers a