Customer Experience Executive

Ecruit; Cheltenham; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading customer service company in Cheltenham is seeking a Customer Experience Executive to manage communication channels and deliver high-quality service to clients. The role involves addressing customer queries, coordinating with internal teams, and maintaining records. The ideal candidate will have excellent organizational and communication skills, along with a proactive approach to problem-solving. Join a supportive team and contribute to continuous improvement in service delivery. Competitive salary between £25,000-£28,000 pa, flexible working environments, and professional development opportunities offered.

Benefits

Structured professional development programs

Enhanced maternity/paternity packages

Flexible working environments

Access to Bupa Employee Assistance Program

Great Place to Work™ certified company

Annual charity events

Responsibilities

• Manage incoming emails and allocate internal tasks.
• Answer phone calls and allocate them as appropriate.
• Deal quickly and effectively with customer queries.
• Manage and respond to delivery or tracking issues.
• Work with the Warehouse team on despatch paperwork.
• Maintain accurate records.
• Seek process improvements and share ideas.
• Provide high quality service to customers and suppliers.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Proactive improvement seeker

Ability to multitask

Job description

Customer Experience Executive – £25,000-£28,000 pa – Cheltenham, GL51

The Role

Can you effectively communicate and provide solutions to customers' needs? Do you excel in delivering exceptional service, both to customers and within a team? If so, we have an exciting opportunity for you.

As a Customer Experience Executive, the successful candidate will play a crucial role in ensuring the smooth operation of our customer service function. Your responsibilities will revolve around managing various communication channels, including emails and phone calls, to address customer queries and concerns promptly and efficiently. Additionally, you'll collaborate closely with internal teams to coordinate tasks and streamline processes, ensuring accuracy and consistency in our service delivery.

If you believe you have what it takes to excel in this role, we encourage you to take the next step. Apply now.

Key Responsibilities

• Managing incoming emails and allocation of internal tasks.
• Answering the phone and allocating calls as appropriate.
• Dealing quickly and effectively with customer queries or problems.
• Managing and responding to delivery or tracking issues.
• Working with the Warehouse team to manage despatch paperwork.
• Managing and maintaining accurate records.
• Seeking out process improvements and sharing ideas on how to make things better.
• Consistently providing high quality service to customers and suppliers alike.

The Company

Workplace Interiors Co. are a family run group of businesses, established in 1993, specialising in commercial interiors. Since then, our team has continued to grow, develop, work hard and innovate together. Launched in August 2020, combining brands with over 40 years of experience in the industry, Workplace Interiors Co. is a parent brand that showcases sub-brands including Ceiling Tiles UK, Contract Interior Systems, Gravity Office Interiors.

The Benefits

• Structured and supported professional development programs.
• Christmas and summer socials (with lots of fun in between!).
• Enhanced maternity/paternity packages.
• Flexible working environments across multiple sites.
• Access to Bupa Employee Assistance Program.
• Great Place to Work™ certified company.
• Annual charity events.

The Person

• Highly organised and detail oriented.
• Proactive in seeking out opportunities for improvement.
• Excellent in communication and customer service skills.
• Proficient in handling multiple tasks efficiently.

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.