Customer Experience & Digital Banking Advisor

HSBC Holdings plc; Warrington; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks' holiday

Perks at Work

Life Assurance

Flexible benefits platform

Sharesave scheme

Job summary

HSBC Holdings plc is seeking a Customer Service Consultant in Warrington to provide outstanding service, educate customers on digital platforms, and promote fraud awareness. You will be the first point of contact in the Branch Customer Service Team, taking ownership of customer needs and delivering a personalised, friendly experience.

You will receive 9 days of in-branch training over 3 weeks. The role supports banking education and career development, with a 35-hour week (Mon-Fri 09:00-17:00,

Qualifications

• Excellent communication skills enabling effective conversations and connection with customers.
• Empathy and attentiveness to customer needs and concerns.
• Ability to take ownership of enquiries through to resolution and maintain service quality.

Responsibilities

• Be the first point of contact in Branch Customer Service Team and own customer needs to deliver an exceptional experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support approach.
• Assist customers with complex banking needs to ensure they feel supported.

Skills

Excellent communication

Empathy

Ownership of enquiries

Resilience

Job description

HSBC Holdings plc is seeking a Customer Service Consultant in Warrington to provide outstanding service, educate customers on digital platforms, and promote fraud awareness. You will be the first point of contact in the Branch Customer Service Team, taking ownership of customer needs and delivering a personalised, friendly experience.

You will receive 9 days of in-branch training over 3 weeks. The role supports banking education and career development, with a 35-hour week (Mon-Fri 09:00-17:00,