Customer Experience & Digital Banking Advisor

HSBC Group; Exeter; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Six weeks holiday

BUPA Healthcare

Pension contribution

Life Assurance

Discounts via Perks at Work

Sharesave scheme

Job summary

HSBC is seeking a Customer Service Consultant to deliver outstanding service at our branches in the United Kingdom. You will educate customers on digital platforms, promote financial inclusion, and support vulnerable customers while handling diverse banking needs.

The role emphasizes story-led customer care, empathy, and a proactive approach to solving issues. Training is provided in-branch, and the salary reflects a 35-hour week with a discretionary annual bonus.

Qualifications

• Clear communication and active listening to resolve customer inquiries.
• Ability to educate customers on HSBC digital services and fraud awareness.
• Resilience in a dynamic branch environment.

Responsibilities

• Be the first point of contact for customers in branches and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine the best support.
• Assist customers with complex banking needs to ensure they feel supported.

Skills

Excellent communication

Customer service focus

Empathy

Job description

HSBC is seeking a Customer Service Consultant to deliver outstanding service at our branches in the United Kingdom. You will educate customers on digital platforms, promote financial inclusion, and support vulnerable customers while handling diverse banking needs.

The role emphasizes story-led customer care, empathy, and a proactive approach to solving issues. Training is provided in-branch, and the salary reflects a 35-hour week with a discretionary annual bonus.