Banking Customer Experience Advisor - Digital & Fraud

HSBC Group; Greenhill; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work

Pension plan

BUPA Healthcare

Life Assurance

Flexible benefits

Sharesave

Job summary

HSBC Group in the United Kingdom is seeking a Customer Service Consultant to educate customers on HSBC digital platforms, assist with banking needs, and raise fraud awareness. The role emphasizes helping vulnerable customers and delivering an outstanding branch experience.

The position is full-time, 35 hours per week, with training provided and a competitive starting salary, plus a range of benefits including pension, healthcare, and employee discounts.

Qualifications

• Previous Customer Service experience is helpful but not essential.
• Strong communication and empathy to engage customers effectively.
• Ability to take ownership of customer enquiries through to resolution.

Responsibilities

• Be the first point of contact for customers in-branch and understand their needs.
• Educate customers about HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine the best support approach.
• Assist customers with complex banking needs to ensure they feel supported in their choices.
• Attend full in-branch training; complete a 9-day course over 3 weeks.

Skills

Customer service

Excellent communication

Empathy

Team player

Job description

HSBC Group in the United Kingdom is seeking a Customer Service Consultant to educate customers on HSBC digital platforms, assist with banking needs, and raise fraud awareness. The role emphasizes helping vulnerable customers and delivering an outstanding branch experience.

The position is full-time, 35 hours per week, with training provided and a competitive starting salary, plus a range of benefits including pension, healthcare, and employee discounts.