Banking Customer Experience Advisor

HSBC Group; Burnley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work

Pension plan

BUPA Healthcare

Life Assurance

Flexible benefits

Sharesave

Job summary

HSBC is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms and provide flexible banking options. The role emphasizes fraud awareness, financial inclusion and helping customers with more complex needs.

Training is provided in-branch with a 9-day course over 3 weeks. A starting salary of £27,200 for 35 hours per week, plus discretionary bonus and a strong package of benefits including holiday, Perks at Work, pension, healthcare, life

Qualifications

• Previous Customer Service experience is helpful but not essential.
• Must be able to hold a conversation and show a genuine passion for going above and beyond for customers.
• HSBC offers coaching and development via learning platform to advance your career.

Responsibilities

• Play a pivotal role as the first point of contact for customers and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine best ways to support them.
• Assist customers with complex banking needs to ensure they feel supported.

Skills

Customer service

Communication

Fraud awareness

Empathy

Job description

HSBC is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms and provide flexible banking options. The role emphasizes fraud awareness, financial inclusion and helping customers with more complex needs.

Training is provided in-branch with a 9-day course over 3 weeks. A starting salary of £27,200 for 35 hours per week, plus discretionary bonus and a strong package of benefits including holiday, Perks at Work, pension, healthcare, life