Digital Banking & Fraud Awareness Specialist

HSBC; Watford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Discounts through Perks at Work

Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave

Job summary

HSBC is seeking a Customer Service Consultant to join our branch network in the UK. You’ll educate customers on HSBC digital platforms, promote fraud awareness and support those with complex needs to ensure financial inclusion.

You’ll be the first point of contact, taking ownership of enquiries and delivering a personalised, friendly service. The role requires 35 hours per week across Monday–Friday 09:00–17:00 and Saturday 09:00–13:30, with full in-branch training and benefits.

Qualifications

• Excellent communication skills enabling effective conversations and relationship-building.
• Ability to take ownership of customer inquiries through to resolution with a personalised, friendly service.
• Resilience in a continuously changing environment.

Responsibilities

• First point of contact for customers, owning their needs and delivering an exceptional experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine best support.
• Assist customers with more complex banking needs to ensure they feel supported.

Skills

Customer service

Communication

Fraud awareness

Empathy

Tools

Banking systems

Job description

HSBC is seeking a Customer Service Consultant to join our branch network in the UK. You’ll educate customers on HSBC digital platforms, promote fraud awareness and support those with complex needs to ensure financial inclusion.

You’ll be the first point of contact, taking ownership of enquiries and delivering a personalised, friendly service. The role requires 35 hours per week across Monday–Friday 09:00–17:00 and Saturday 09:00–13:30, with full in-branch training and benefits.