Branch Banking & Digital Services Consultant

Hsbc Global Services Limited; Wakefield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Over six weeks’ holiday

Perks at Work discounts

Pension contributions

Life Assurance

Flexible benefits platform

Job summary

HSBC Global Services Limited in Wakefield is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms and promote financial inclusion. You’ll help educate on HSBC digital services and fraud awareness while supporting customers in vulnerable situations or with complex needs.

This full-time role is 35 hours weekly, Monday to Friday 09:00–17:00 and Saturday 09:30–13:30.

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service
• Be resilient to a continuously changing environment

Responsibilities

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
• Play an integral part in customer education around HSBC digital services and fraud awareness
• Identify customers who are in vulnerable situations and determine the best way we can support them
• Help our customers with more complex banking needs to ensure they feel supported in their choices

Skills

Excellent communication

Empathy

Own enquiries

Resilience

Job description

HSBC Global Services Limited in Wakefield is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms and promote financial inclusion. You’ll help educate on HSBC digital services and fraud awareness while supporting customers in vulnerable situations or with complex needs.

This full-time role is 35 hours weekly, Monday to Friday 09:00–17:00 and Saturday 09:30–13:30.