Customer Experience Coordinator (Housing & Aftercare)

untypical; Bedford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Enhanced Company Pension Scheme

26 days holiday

Holiday Buy Scheme

Life Assurance

Employee Assistance Programme

Job summary

untypical, based in Bedford, seeks a Customer Services Coordinator for a 15-month fixed term contract. The role focuses on providing an exceptional customer journey, ensuring timely defect resolutions, and promoting continuous improvement in customer satisfaction. The position is part of an innovative housebuilding team aimed at creating affordable homes. Ideal candidates will have strong communication skills, experience in customer service, and a passion for enhancing customer experiences.

Qualifications

• Experience in customer services or a related field is a plus.
• Strong communication skills to interact effectively with customers.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide an excellent Customer Journey process including courtesy calls.
• Ensure defects are attended to in a reasonable timescale.
• Prepare and submit progress reports to the Customer Care Manager.

Skills

Customer Journey process

Defect management

Cost control

Report preparation

Customer satisfaction improvement

Job description

untypical, based in Bedford, seeks a Customer Services Coordinator for a 15-month fixed term contract. The role focuses on providing an exceptional customer journey, ensuring timely defect resolutions, and promoting continuous improvement in customer satisfaction. The position is part of an innovative housebuilding team aimed at creating affordable homes. Ideal candidates will have strong communication skills, experience in customer service, and a passion for enhancing customer experiences.