Customer Service Coordinator

Backhouse; Chippenham; Hybrid; GBP 21,000 - 28,000; Part time

Benefits offered by this job

Annual bonus

Company pension scheme

Choice of company benefits

Job summary

Backhouse Housing is seeking a Customer Service Coordinator to support the Customer Care Manager in overseeing customer care activities across all contact channels. You will act as the main liaison between customers, site teams and internal departments to resolve issues efficiently and improve customer satisfaction.

The role offers part-time, hybrid working arrangements in a friendly environment with opportunities for career progression within a quality-led house builder.

Qualifications

• Experience in customer service environments is essential.
• Strong communication and problem-solving abilities.
• Ability to manage multiple tasks and deadlines with attention to detail.

Responsibilities

• Handle incoming Customer calls
• Logging and allocation of reported defects on in-house software
• Progress valid defects with staff and the supply chain
• Work within agreed SLAs, varying by contract
• Develop relationships with Housing Associations and Subcontractors
• Communicate with customers via email and telephone
• Handle complaints with sensitivity and consistency
• Follow industry guidelines and standards

Skills

Customer service

Communication

Problem solving

Organisational skills

Job description

Working arrangements: Part-time and flexible and hybrid working arrangements on offer

About us: We are a privately owned, multi-award-winning regional house builder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

Department: Customer Care

Reporting to: Customer Care Manager

Customer Service Coordinator – About us:

We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

Customer Service Coordinator – About the role:

To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.

Customer Service Coordinator – About the role:

• Opportunity to work for an innovation and multiple award-winning regional house builder
• A friendly and relaxed work environment
• A growing regional house builder offering job security and career progression
• To work for a quality led and customer focussed house builder
• Vibrant office culture and working environment

Customer Service Coordinator – Key points:

• Handle incoming Customer calls
• Logging and allocation of reported defects on in house software
• Progress valid defects with staff and the supply chain
• Work within agreed SLAs, which vary from contract to contract
• Develop working relationship with key contacts at Housing Associations and Subcontractors
• Positive communication with Customers via email and telephone
• Handle complaints in a sensitive and consistent manner
• Work within Industry guidelines, compliance and standard industry practice

Customer Service Coordinator – About you:

• A natural problem solver, with an agile and pragmatic approach to resolving issues
• Previous construction industry/sector knowledge is desirable
• Ability to manage complex situations calmly and effectively
• Proven customer experience with specific focus on resolution management
• Ability to work independently and deliver results to meet deadlines
• Ability to work as part of a team and assist in other elements where needed
• Ability to work independently, managing priorities to deliver results to according to deadlines
• Strong organisation and time management skills
• Able to exercise discretion and professional judgement when handling confidential and sensitive information
• Strong attention to detail and quality of work

Customer Service Coordinator – What about the benefits package?

• Annual bonus
• Company pension scheme
• Choice of company benefits

Crest Recruitment has been exclusively retained by Backhouse Housing to manage this appointment. Any unsolicited CVs submitted directly to Backhouse Housing or its employees in relation to this vacancy will be forwarded to Crest Recruitment and treated in accordance with our agreed recruitment terms.