Hybrid Customer Experience Coordinator (13-Month)

Worthing Homes; Worthing; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Healthcare cash plan

Contributory pension scheme

29 days annual leave

Life Assurance

Retail and gym discounts

Cycle2Work Scheme

Employee assistance programme

Funded training and qualifications

Paid Professional Subscription

Job summary

Worthing Homes is seeking a Customer Experience Coordinator to join our Customer Experience Team on a 13-month fixed-term contract. You will be the first point of contact for customers, delivering brilliant service and building strong relationships in Worthing.

The role covers multi-channel enquiries (phone, email, social media, in person), problem resolution, collaboration with departments, and accurate record-keeping in internal systems.

Qualifications

• Proven customer service experience with a track record of resolving issues.
• Able to communicate clearly and professionally across channels.
• Comfortable using customer service platforms and updating records accurately.
• Able to work independently and as part of a team.
• Proactive, positive attitude and commitment to excellent service.

Responsibilities

• Respond to customer enquiries across multiple channels with professionalism and empathy.
• Take ownership of issues and resolve them with fair outcomes.
• Collaborate with colleagues across departments to ensure a seamless experience.
• Build positive relationships and ensure customers feel heard.
• Maintain accurate records and track inquiries efficiently.

Skills

Interpersonal skills

Problem-solving

Verbal & written communication

Tech-savvy

Team player

Tools

Customer service platforms

Job description

Worthing Homes is seeking a Customer Experience Coordinator to join our Customer Experience Team on a 13-month fixed-term contract. You will be the first point of contact for customers, delivering brilliant service and building strong relationships in Worthing.

The role covers multi-channel enquiries (phone, email, social media, in person), problem resolution, collaboration with departments, and accurate record-keeping in internal systems.