Customer Care Coordinator

Crest Recruitment; Chippenham; On-site; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Competitive base salary

Annual bonus

25 days holiday plus bank holidays

Company pension scheme

Private healthcare

Choice of company benefits

Job summary

Crest Recruitment is recruiting a part-time Customer Care Coordinator for our Chippenham office. You will support the Customer Care Manager, act as the main liaison between customers, site teams and internal departments to resolve issues and maintain service standards.

Experience in customer care with a focus on resolution management is preferred. The role offers a friendly environment, flexibility, and career progression within a growing regional housebuilder.

Qualifications

• Exceptional customer service skills and problem-solving ability.
• Proven customer experience with resolution management.
• Strong written skills and ability to handle confidential information.
• Ability to work independently and meet deadlines.
• Experience in construction sector desirable.

Responsibilities

• Handle incoming customer calls.
• Log and allocate reported defects on in-house software.
• Progress valid defects with staff and the supply chain.
• Work within agreed SLAs, varying by contract.
• Develop relationships with Housing Associations and Subcontractors.
• Communicate with customers via email and telephone.
• Handle complaints in a sensitive, consistent manner.
• Follow industry guidelines and standard practice.

Skills

Exceptional customer service

Problem solving

Resolution management

Written communication

Organisation & time management

Discretion & judgement

Independent work

Adaptability

Team player

Deadline delivery

Job description

Role Details

• Role: Customer Care Coordinator (part-time)
• Working arrangements: Monday or Tuesday (flexible) and Thursday and Friday (fixed)
• About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
• Office location: Chippenham, Wiltshire
• Department: Customer Care
• Reporting to: Customer Care Manager

Customer Care Coordinator - About us

We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

Customer Care Coordinator - About the role

To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.

Customer Care Coordinator - About the role

• Opportunity to work for an innovation and multiple award-winning regional house builder
• A friendly and relaxed work environment
• A growing regional house builder offering job security and career progression
• To work for a quality led and customer focussed house builder
• Vibrant office culture and working environment

Customer Care Coordinator - Key points

• Handle incoming Customer calls
• Logging and allocation of reported defects on in house software
• Progress valid defects with staff and the supply chain
• Work within agreed SLAs, which vary from contract to contract
• Develop working relationship with key contacts at Housing Associations and Subcontractors
• Positive communication with Customers via email and telephone
• Handle complaints in a sensitive and consistent manner
• Work within Industry guidelines, compliance and standard industry practice

Customer Care Coordinator - About you

• Exceptional customer service skills A natural problem solver, with an agile and pragmatic approach to resolving issues
• Proven customer experience with specific focus on resolution management
• Previous construction industry/sector knowledge is desirable
• Excellent written skills
• Ability to manage complex situations calmly and effectively
• Ability to work independently and deliver results to meet deadlines
• Adaptability
• Ability to work as part of a team and assist in other elements where needed
• Ability to work independently, managing priorities to deliver results to according to deadlines
• Strong organisation and time management skills
• Able to exercise discretion and professional judgement when handling confidential and sensitive information

Customer Care Coordinator - What about the benefits package

• Competitive base salary, annual bonus, 25 days holiday plus bank holidays, company pension scheme, private healthcare and choice of company benefits