Customer Service Coordinator - 15 month fixed term

untypical; Bedford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Enhanced Company Pension Scheme

26 days holiday

Holiday Buy Scheme

Life Assurance

Employee Assistance Programme

Job summary

untypical, based in Bedford, seeks a Customer Services Coordinator for a 15-month fixed term contract. The role focuses on providing an exceptional customer journey, ensuring timely defect resolutions, and promoting continuous improvement in customer satisfaction. The position is part of an innovative housebuilding team aimed at creating affordable homes. Ideal candidates will have strong communication skills, experience in customer service, and a passion for enhancing customer experiences.

Qualifications

• Experience in customer services or a related field is a plus.
• Strong communication skills to interact effectively with customers.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide an excellent Customer Journey process including courtesy calls.
• Ensure defects are attended to in a reasonable timescale.
• Prepare and submit progress reports to the Customer Care Manager.

Skills

Customer Journey process

Defect management

Cost control

Report preparation

Customer satisfaction improvement

Job description

untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We’re looking for talented and enthusiastic individuals who will share this passion, to join our team

Our benefits package includes:

• Enhanced Company Pension Scheme
• 26 days holiday with additional bank holidays
• Holiday Buy Scheme
• Life Assurance
• Employee Assistance Programme

We have a vacancy for a Customer Services Coordinator to join our Eastern Regional team, based from our Bedford Office.

The aim of the role is to provide a professional, positive and enthusiastic service to our customers

This is a 15 month term fixed term contract to cover secondment.

Duties will include:

• Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
• Being responsible for ensuring defects are attended to in a reasonable timescale
• Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Customer Care Manager
• Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey.
• Track SLA’s and report to Senior Coordinator & Customer Care Manager.
• Help continuous improvement in customer satisfaction ratings

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.

Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.

Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.