Customer Experience Coordinator (12-Month FTC)

Strange + Wright Recruitment Partner Ltd; Cambridgeshire and Peterborough; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Salary progression after probation

Annual bonus up to £300 per month

23 days? holiday plus Christmas shut

Job summary

SWRP in Peterborough, Cambridgeshire, is recruiting a Customer Support Administrator for a 12 month fixed-term maternity cover. You will manage customer orders, handle enquiries and ensure a smooth customer experience from start to finish.

The role requires previous customer service or order processing experience, strong communication and organisational skills, attention to detail, and familiarity with CRM/ERP systems. Benefits include a competitive salary and pension.

Qualifications

• Previous customer service, customer support or order processing experience.
• Strong communication and organisational skills.
• Excellent attention to detail.
• Experience using CRM and/or ERP systems.
• Good Microsoft Office skills.
• A proactive, customer-focused approach.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer enquiries via phone and email.
• Build strong relationships with customers and internal teams.
• Monitor orders and provide delivery updates.
• Resolve customer issues and escalation where necessary.
• Maintain accurate records on CRM and ERP systems.
• Support continuous improvements to customer service processes.

Skills

Customer service experience

Communication skills

Organisational skills

Attention to detail

Proactive approach

Microsoft Office

Tools

CRM systems

ERP systems

Job description

SWRP in Peterborough, Cambridgeshire, is recruiting a Customer Support Administrator for a 12 month fixed-term maternity cover. You will manage customer orders, handle enquiries and ensure a smooth customer experience from start to finish.

The role requires previous customer service or order processing experience, strong communication and organisational skills, attention to detail, and familiarity with CRM/ERP systems. Benefits include a competitive salary and pension.