Customer Relationship Executive

Cameo Consultancy (Recruitment) Limited; Banbury; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

26 days holidays + bank holidays

Comprehensive training

Job summary

Cameo Consultancy (Recruitment) Limited in Banbury is seeking a proactive Customer Relationship Executive on a 12-month maternity contract to support major retail and national accounts.

You will manage your own customer accounts, handling orders, deliveries, returns and queries. You will provide quotations, respond to pricing questions, and keep customers updated while working closely with internal teams to resolve issues.

Qualifications

• Experience in customer service within order processing, sales support or customer account environments.
• Confident handling a varied workload and working under pressure.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage your own portfolio of retail and national customer accounts.
• Process orders and manage them through to delivery.
• Provide quotations and respond to pricing, stock and delivery enquiries.
• Keep customers proactively updated on orders, delays and availability.
• Resolve customer queries, returns, credits and delivery issues.
• Build strong relationships with customers and internal sales teams.
• Liaise with logistics, inventory, finance and other internal departments.
• Take ownership of issues and see them through to resolution.

Skills

Customer service

Order processing

Sales support

Customer accounts

Job description

Customer Relationship Executive - 12 Month Maternity Cover

Banbury | Up to £27,000 | Hybrid working | Monday-Friday

We're looking for a proactive, hardworking Customer Relationship Executive to join a busy and well-established sales support team on a 12-month maternity contract

This is a great opportunity for someone who enjoys being busy, likes taking ownership and gets satisfaction from getting things done. You'll join a settled team of six who work closely together, supporting some of the company's largest retail and national accounts

You'll have responsibility for your own customer accounts, managing everything from orders and stock availability through to deliveries, returns and queries. There are natural peaks and troughs, so you'll need to be comfortable working at pace, prioritising your workload and keeping on top of plenty of moving parts

What you'll be doing

• Managing your own portfolio of retail and national customer accounts
• Processing orders and managing them through to delivery
• Providing quotations and responding to pricing, stock and delivery enquiries
• Keeping customers proactively updated on orders, delays and availability
• Resolving customer queries, returns, credits and delivery issues
• Building strong relationships with customers and internal sales teams
• Liaising with logistics, inventory, finance and other internal departments
• Taking ownership of issues and seeing them through to resolution

What we're looking for

• Previous customer service experience within an order processing, sales support or customer account environment
• A strong work ethic and someone who genuinely enjoys being busy
• Confident managing a varied workload and working under pressure
• Excellent communication and relationship-building skills
• Good attention to detail and a naturally organised approach
• Proactive, dependable and happy to take ownership
• Comfortable working independently as well as being part of a close-knit team

What's in it for you?

You’ll be joining a market-leading international business and a genuinely settled, supportive team. Although initially a 12-month maternity contract, there may be opportunities to explore permanent roles within the wider business for the right person

• Starting salary: up to £27,000 per annum
• Hours: 37.5 hours per week (Monday to Friday, 8:30 AM - 5 PM)
• Hybrid Working Model (2 days working from home)
• Holidays: 26 days plus bank holidays
• Training: Comprehensive training and onboarding

Benefits: Progression opportunities, volunteer days, pension scheme, end-of-year discretionary bonus, Private medical healthcare, critical illness cover, sick pay, staff discounts, social events, and more!

If you're an experienced customer service professional with a background in order processing and customer account support, who enjoys taking ownership, building relationships and working as part of a busy team, we'd love to hear from you.