Customer Support Executive (6-Month Ftc)

Red Door Recruitment; Watford; On-site; GBP 17,000 - 28,000; Full time

Job summary

Red Door Recruitment is seeking a Customer Support Executive on a 6-month fixed-term contract to join a friendly, fast-paced team in the Watford area. The role blends customer service, order processing and general account support to help maintain a seamless customer experience.

You will respond to enquiries by phone and email, process orders accurately, keep CRM records up to date, assist with account setup and service administration, and liaise with internal teams to resolve issues quickly.

Qualifications

• Experience in customer service, order processing, or account support.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Proficient with CRM systems and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Responding to customer enquiries by phone and email
• Processing customer orders accurately and efficiently
• Maintaining customer information on the CRM system
• Supporting the setup and administration of customer accounts and services
• Resolving queries and complaints professionally
• Managing and supporting a small portfolio of customer accounts
• Liaising with internal teams to ensure a seamless customer experience
• Following up with customers and ensuring queries are fully resolved
• Providing customer feedback and identifying opportunities to improve processes

Skills

Excellent communication

Attention to detail

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

We’re recruiting for a Customer Support Executive on 6-month fixed-term contract to join a friendly and supportive team within a fast-paced business in the Watford area.

This is a varied role combining customer service, order processing and general account support.

What’s in it for you?

Salary up to £28,000

Monday to Friday, 9am–5pm with an earlier Friday finish

Training and development opportunities

Key responsibilities:

Responding to customer enquiries by phone and email

Processing customer orders accurately and efficiently

Maintaining customer information on the CRM system

Supporting the setup and administration of customer accounts and services

Resolving queries and complaints professionally

Managing and supporting a small portfolio of customer accounts

Liaising with internal teams to ensure a seamless customer experience

Following up with customers and ensuring queries are fully resolved

Providing customer feedback and identifying opportunities to improve processes

What the employer is looking for:

Previous customer service, order processing or account support experience

Excellent written and verbal communication skills

Strong attention to detail and organisational skills

Confident using CRM systems and Microsoft Office

Able to manage multiple priorities in a busy environment

Proactive, professional and customer focused