Customer Support Administrator

Strange + Wright Recruitment Partner Ltd; Cambridgeshire and Peterborough; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Salary progression after probation

Annual bonus up to £300 per month

23 days? holiday plus Christmas shut

Job summary

SWRP in Peterborough, Cambridgeshire, is recruiting a Customer Support Administrator for a 12 month fixed-term maternity cover. You will manage customer orders, handle enquiries and ensure a smooth customer experience from start to finish.

The role requires previous customer service or order processing experience, strong communication and organisational skills, attention to detail, and familiarity with CRM/ERP systems. Benefits include a competitive salary and pension.

Qualifications

• Previous customer service, customer support or order processing experience.
• Strong communication and organisational skills.
• Excellent attention to detail.
• Experience using CRM and/or ERP systems.
• Good Microsoft Office skills.
• A proactive, customer-focused approach.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer enquiries via phone and email.
• Build strong relationships with customers and internal teams.
• Monitor orders and provide delivery updates.
• Resolve customer issues and escalation where necessary.
• Maintain accurate records on CRM and ERP systems.
• Support continuous improvements to customer service processes.

Skills

Customer service experience

Communication skills

Organisational skills

Attention to detail

Proactive approach

Microsoft Office

Tools

CRM systems

ERP systems

Job description

SWRP are recruiting for a Customer Support Administrator a fast growing manufacturing company based in Peterborough, Cambridgeshire.

This 12 month fixed-term maternity cover opportunity offers the chance to play a key role in delivering exceptional customer service, managing customer orders, handling enquiries and ensuring a smooth and efficient customer experience from start to finish.

Key Responsibilities

• Process customer orders accurately and efficiently
• Respond to customer enquiries via phone and email
• Build strong relationships with customers and internal teams
• Monitor orders and provide delivery updates
• Resolve customer issues and escalation where necessary
• Maintain accurate records on CRM and ERP systems
• Support continuous improvements to customer service processes

About You

We're looking for someone with:

• Previous customer service, customer support or order processing experience
• Strong communication and organisational skills
• Excellent attention to detail
• Experience using CRM and/or ERP systems
• Good Microsoft Office skills
• A proactive, customer-focused approach

Desirable: Experience within manufacturing, engineering, distribution or logistics environments.

Benefits

• £28,000 rising to £29,000 after probation
• Bonus opportunity of up to £300 per month
• 25 days holiday plus Christmas shutdown
• Pension scheme
• Death in Service benefit
• Employee Assistance Programme
• Join a growing international business with a great team culture