Customer Experience Coordinator

Universal Business Team; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing, well-established SME in Plymouth is seeking a Customer Experience Coordinator to manage client portals, process orders, and ensure high-quality customer interactions. The ideal candidate will possess strong communication and organizational skills, and the ability to work well in a collaborative, fast-paced environment. This role offers full-time hours with the possibility of flexible working arrangements and benefits such as a discretionary bonus scheme and on-site parking.

Benefits

Discretionary Bonus Scheme

Free on-site parking

Complimentary refreshments

Adhoc team incentives and recognition

Qualifications

• Strong communication and customer service skills are essential.
• Ability to manage multiple tasks while remaining calm under pressure is key.
• Experience with customer portals or B2B platforms is desirable.

Responsibilities

• Manage client portals and assist with onboarding new clients.
• Process customer orders and handle inquiries.
• Liaise with logistics teams to resolve delivery issues.

Skills

Strong communication skills

Customer service skills

Highly organised

Attention to detail

Ability to juggle tasks

Confident using digital tools

Tools

CRM systems (e.g., HubSpot, Zendesk)

Job description

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Customer Experience Coordinator, Plymouth

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Client:

Universal Business Team

Location:

Plymouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5ef30045957a

Job Views:

8

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Hours: Full-time, 40 hours per week (Flexible start/finish times). Office based.

Part-time hours considered

• Discretionary Bonus Scheme
• Free on-site parking
• Complimentary refreshments
• Adhoc team incentives and recognition

About the Opportunity

We’re delighted to be supporting a growing, well-established SME, as they look to strengthen their customer operations team with the addition of a Customer Experience Coordinator

This is a fantastic opportunity where you will be joining a collaborative, fast-paced environment where quality service and strong internal culture go hand in hand.

You'll be at the heart of the customer journey, managing client portals, processing orders, troubleshooting issues, and ensuring every interaction delivers a professional, responsive experience.

What You'll Be Doing

• Develop a strong working knowledge of the core products
• Work closely with internal teams (Sales, Marketing, IT, Ops)
• Log and track all activity using CRM and reporting tools

Customer Portal & Account Support

• Maintain and update client portals (pricing, branding, access)
• Assist with onboarding new clients and setting up their accounts
• Monitor usage and resolve or escalate technical issues

Order Processing & Service

• Respond to customer enquiries via phone, email, and CRM
• Process orders and keep customers informed on status and delivery
• Liaise with logistics teams to resolve issues such as delays or discrepancies

Requirements

What We're Looking For

• Strong communication and customer service skills
• Highly organised with attention to detail
• Ability to juggle tasks and remain calm under pressure
• Confident using digital tools and systems
• Experience with customer portals or B2B platforms desirable
• Familiarity with CRM systems desirable (e.g., HubSpot, Zendesk)

You'll be joining a supportive, tight-knit team where you'll be encouraged to develop your skills, contribute to ideas, and grow your career. With a flat structure and hands-on leadership, this is a place where your voice matters and your progress is truly valued.