Digital-First Customer Experience Consultant – Glasgow

Banco Santander SA; Glasgow; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Private healthcare benefits

Pension contributions

Holiday entitlement: 25 days + bank

Job summary

Santander is seeking two Customer Experience Consultants in Glasgow to support customers in a busy branch environment. You will listen, respond to queries, promote digital-first banking options, and build lasting relationships with customers while collaborating with colleagues across teams.

The role requires flexibility, multi-skilling, and a customer-first mindset to deliver exceptional service in a fast-paced retail banking setting.

Qualifications

• Listening to customers' financial needs
• Presenting options and solutions across products with a digital-first focus
• Answering calls into our contact centre
• Developing meaningful relationships with customers and colleagues
• Being flexible in a multi-skilled branch environment

Responsibilities

• Listen to, understand and anticipate customers' financial needs.
• Present options and solutions across a range of products and services with a digital-first focus.
• Answer customer calls into our contact centre.
• Develop meaningful relationships with customers and colleagues for day-to-day and long-term needs.
• Contribute to making the bank simple for colleagues and customers.

Skills

Listening to customers' needs

Presenting options & solutions

Answering calls in contact centre

Building customer relationships

Flexible, multi‑skilled approach

Teamwork & collaboration

Willingness to take on varied tasks

Job description

Santander is seeking two Customer Experience Consultants in Glasgow to support customers in a busy branch environment. You will listen, respond to queries, promote digital-first banking options, and build lasting relationships with customers while collaborating with colleagues across teams.

The role requires flexibility, multi-skilling, and a customer-first mindset to deliver exceptional service in a fast-paced retail banking setting.