Branch Digital Banking Advisor

Banco Santander SA; Sheffield; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary plus 500 allowance

Discretionary bonus

Pension plan

Job summary

Santander in the United Kingdom is hiring a Customer Service Consultant at the Sheffield Darnall branch. The role focuses on helping customers feel confident and in control of their finances, both in-branch and digitally, delivering a personalised experience that builds trust.

The position is site-based with a hybrid pattern after onsite training. A starting salary of £25,000 plus a £500 flexible allowance and a discretionary 8% bonus is offered, with extensive wellbeing and pension benefits.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Assist customers face-to-face, by phone, and via video to meet banking needs.
• Encourage and support digital banking using mobile/online platforms.
• Understand customer needs and propose suitable products/services.
• Resolve queries with clear, practical solutions.
• Build lasting relationships through personalised service and regular engagement.
• Promote digital self-service and in-branch technology adoption.
• Collaborate with colleagues to deliver a consistent, high-quality customer experience.

Skills

Customer service

Financial products

Team collaboration

Job description

Santander in the United Kingdom is hiring a Customer Service Consultant at the Sheffield Darnall branch. The role focuses on helping customers feel confident and in control of their finances, both in-branch and digitally, delivering a personalised experience that builds trust.

The position is site-based with a hybrid pattern after onsite training. A starting salary of £25,000 plus a £500 flexible allowance and a discretionary 8% bonus is offered, with extensive wellbeing and pension benefits.