Customer Experience & Billing Advisor

Stericycle; Sale; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

SteriCares employee support fund

SteriCares University – online library

Annual performance related pay review

Referral Scheme

Flu voucher

Eye Test voucher

Job summary

Stericycle UK is seeking a Customer Service Adviser in Sale to serve as the first point of contact for customers by phone and email. You will work with our Operations network to track, monitor, and resolve inquiries promptly, maintaining strong relationships across departments.

The role demands excellent communication, the ability to analyze customer data, and proactive updates to customers. A fast-paced environment and MS Office proficiency are essential.

Qualifications

• High school diploma required.
• Experience in a fast-paced service environment.
• Ability to work independently or as part of a team.
• Excellent verbal and written communication skills.
• Demonstrate commercial awareness and problem-solving.
• Proficient with Microsoft Office tools.

Responsibilities

• Provide an excellent level of service via telephone and email.
• Record and track customer inquiries in the CRM system.
• Resolve billing queries and invoice disputes.
• Identify credits for billing issues and process accordingly.
• Escalate unresolved issues to management when necessary.
• Collaborate with internal teams to meet SLAs.

Skills

Customer service

CRM system

Microsoft Office

Data interpretation

Verbal and written communication

Education

High School Diploma

Tools

CRM software

Excel

Job description

Stericycle UK is seeking a Customer Service Adviser in Sale to serve as the first point of contact for customers by phone and email. You will work with our Operations network to track, monitor, and resolve inquiries promptly, maintaining strong relationships across departments.

The role demands excellent communication, the ability to analyze customer data, and proactive updates to customers. A fast-paced environment and MS Office proficiency are essential.