Customer Service Advisor

Stericycle; Sale; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

SteriCares employee support fund

SteriCares University – online library

Annual performance related pay review

Referral Scheme

Flu voucher

Eye Test voucher

Job summary

Stericycle UK is seeking a Customer Service Adviser in Sale to serve as the first point of contact for customers by phone and email. You will work with our Operations network to track, monitor, and resolve inquiries promptly, maintaining strong relationships across departments.

The role demands excellent communication, the ability to analyze customer data, and proactive updates to customers. A fast-paced environment and MS Office proficiency are essential.

Qualifications

• High school diploma required.
• Experience in a fast-paced service environment.
• Ability to work independently or as part of a team.
• Excellent verbal and written communication skills.
• Demonstrate commercial awareness and problem-solving.
• Proficient with Microsoft Office tools.

Responsibilities

• Provide an excellent level of service via telephone and email.
• Record and track customer inquiries in the CRM system.
• Resolve billing queries and invoice disputes.
• Identify credits for billing issues and process accordingly.
• Escalate unresolved issues to management when necessary.
• Collaborate with internal teams to meet SLAs.

Skills

Customer service

CRM system

Microsoft Office

Data interpretation

Verbal and written communication

Education

High School Diploma

Tools

CRM software

Excel

Job description

About Us

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

About Us

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose

Working within our Customer Service Team the successful candidate will have a proven track record in providing a high level of customer service. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and Operations network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.

Key Job Activities

• Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution.
• Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.
• Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments.
• Ability to understand, analyse and interpret data and customer reporting.
• Pro-actively keep customers updated on all aspects of their enquiry in a timely manner.
• Accurately record clear and concise notes for each customer interaction within the CRM system.
• Resolve complex customer enquiries including pricing queries, invoice disputes and manage customer dissatisfaction.
• Identify whether a customer is due a credit as part of a billing query and be able to calculate full and partial credits.
• Confidence in handling customer complaints, managing objections and taking ownership through to full resolution.
• Identify and escalation any process issues, offering positive suggestions/ideas for suitable resolutions.
• Pro-actively escalation to management any unresolved customer query that may breach our agreed SLAs.

Education

• Required Education: in High School

Experience (EMEAA)

• Be able to demonstrate an ability to work within a fast paced environment within the service industry.
• Able to work on own initiative or as part of a wider team.
• Demonstrate a logical thought process in line with customer demands and expectations.
• Excellent verbal and written communication skills.
• Demonstrate commercial awareness.
• Competent in all Microsoft packages.
• Strong problem solving skills with attention to detail.
• Results oriented.

Benefits

Certifications and/or Licenses:

Stericycle Offers You

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more…

Disclaimer

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.