Billing Operations Specialist

IRIS Software Group; Greater Manchester; On-site; GBP 26,000 - 36,000; Full time

Job summary

IRIS Software Group in the United Kingdom is seeking a Billing Operations Advisor to join our busy Billing Operations team. You will be the first point of contact for billing, order and account queries from customers and internal teams, investigating and resolving invoicing issues and processing orders and renewals.

You will work with Sales, Finance and Support to ensure accuracy, maintain customer records, raise credit notes when needed, and contribute to process improvements.

Qualifications

• Experience in billing operations, order management or similar process-driven roles.
• Experience handling invoices, credits and refunds.
• Strong numerical accuracy and data entry skills.
• Proficient using CRM or finance platforms and Excel.

Responsibilities

• Be a first point of contact for billing, order and account queries from customers and internal teams.
• Investigate and resolve invoicing issues, order queries and account discrepancies, keeping people updated along the way.
• Process sales orders and contract renewals, including discounts, approvals or special requirements.
• Raise credit notes and refunds where appropriate.
• Set up new customer records and accurately maintain existing accounts.
• Support product dispatch and initial setup, including helping resolve software licensing issues.
• Work closely with Sales, Finance, Support and other teams to progress and resolve queries.
• Complete regular operational activities accurately and within KPIs, SLAs and deadlines.
• Identify errors or exceptions and take appropriate action or elevate where needed.
• Share knowledge with colleagues and contribute ideas that improve processes, accuracy and customer experience.

Skills

Billing operations

Customer service

Data entry

Attention to detail

Problem solving

Tools

CRM systems

Excel

ERP/Finance systems

Job description

IRIS Software Group in the United Kingdom is seeking a Billing Operations Advisor to join our busy Billing Operations team. You will be the first point of contact for billing, order and account queries from customers and internal teams, investigating and resolving invoicing issues and processing orders and renewals.

You will work with Sales, Finance and Support to ensure accuracy, maintain customer records, raise credit notes when needed, and contribute to process improvements.