Customer Care Specialist - Fast, Insight-Driven Support

Stericycle; United Kingdom; Remote; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Employer Support Fund

SteriCares employee program

Stericycle University

Annual performance pay

Job summary

Stericycle is seeking a customer service-focused individual to act as the first point of contact for customer queries by phone and email. You will work closely with our support teams and Operations to track, monitor, and resolve inquiries with a high level of service.

The role requires strong communication skills, the ability to interpret data, and proficiency in Microsoft Office. A fast-paced environment and attention to detail are essential for success.

Qualifications

• Proven ability to work in a fast-paced service environment.
• Excellent verbal and written communication skills.
• Experience handling customer queries via phone and email.

Responsibilities

• Be the first point of contact for customer queries via telephone and email.
• Work with support teams and Operations to track and resolve inquiries.
• Record clear notes in the CRM and manage billing questions or disputes.

Skills

Customer service

Communication

Telephone support

CRM

Microsoft Office

Education

High School

Tools

Microsoft Office

Job description

Stericycle is seeking a customer service-focused individual to act as the first point of contact for customer queries by phone and email. You will work closely with our support teams and Operations to track, monitor, and resolve inquiries with a high level of service.

The role requires strong communication skills, the ability to interpret data, and proficiency in Microsoft Office. A fast-paced environment and attention to detail are essential for success.