Customer Experience Associate — Flexible Hours & Perks

East of England Cooperative; East Hertfordshire; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Staff discounts

Holiday entitlement

Career development programs

Employee recognition

Healthcare benefits

Flexible shift patterns

Employee assistance programme

Job summary

East of England Co-op is seeking a Customer Service Assistant to help deliver outstanding service, keep the store well presented, and support compliance within a busy community-focused store. You will join a diverse team committed to attracting and delighting customers daily.

The role emphasises flexibility, broad availability including evenings and weekends, and a welcoming, customer-first approach. Training and development are offered to grow with the business.

Qualifications

• Friendly and approachable.
• Reliable team player.
• Engaged and self-motivated.
• Willing to learn and adapt.
• Basic numeracy, literacy, and IT skills.

Responsibilities

• Support the store to deliver high standards of customer service, availability and presentation.
• Ensure compliance with policies and procedures.
• Engage with the local community and customers.
• Contribute to a positive, welcoming store environment.

Skills

Friendly

Team player

Motivated

Lifelong learner

Numeracy

Literacy

IT skills

Job description

East of England Co-op is seeking a Customer Service Assistant to help deliver outstanding service, keep the store well presented, and support compliance within a busy community-focused store. You will join a diverse team committed to attracting and delighting customers daily.

The role emphasises flexibility, broad availability including evenings and weekends, and a welcoming, customer-first approach. Training and development are offered to grow with the business.