Customer Experience Assistant

Retail; Newbury; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury’s share schemes

Other Retail savings

Physical wellbeing

Mental wellbeing

Financial support

Job summary

Sainsbury’s is hiring for a store-based role focused on delivering exceptional customer service in a fast-paced retail environment. You will assist with stocking, serving customers, and using digital tools to improve the shopping experience.

We value a friendly, team-oriented attitude, flexibility to work across the store, and willingness to learn about products and promotions to make confident recommendations.

Qualifications

• Must be friendly, welcoming and enjoy helping customers.
• Thrives in a fast-paced, physical, high-energy store environment.
• Willing to support colleagues and work as part of a team.

Responsibilities

• Put customers first with friendly, helpful service.
• Assist across store activities: filling shelves, picking orders, serving customers or selling products.
• Use digital tools to perform tasks and enhance customer experience.
• Keep stock organised, shelves tidy, and ensure correct store presentation.
• Learn product knowledge to confidently recommend items to customers.

Skills

Customer service

Team player

Flexible

Willing to learn

Digital tools fluency

Attention to detail

Tools

Digital tools

Job description

Sainsbury’s is hiring for a store-based role focused on delivering exceptional customer service in a fast-paced retail environment. You will assist with stocking, serving customers, and using digital tools to improve the shopping experience.

We value a friendly, team-oriented attitude, flexibility to work across the store, and willingness to learn about products and promotions to make confident recommendations.