Customer Experience Assistant

Retail; Richmond; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury's share schemes

Other Retail savings

Cycle to work

Health/Dental wellbeing

Job summary

Sainsbury's is seeking a Customer Assistant to deliver friendly, customer-focused service in our stores. You’ll contribute to stock organisation, assist customers, and help with sales across departments using digital tools. A strong team player mindset and the ability to thrive in a busy store are essential.

Join a collaborative team offering discounts, holiday entitlement, and pension benefits. Training and development opportunities support career growth within a long-standing retailer.

Qualifications

• Friendly, welcoming attitude with enthusiasm for helping customers.
• Thrives in fast-paced, physical, high-energy environment.
• Collaborative team player who supports colleagues.
• Flexible and willing to work across the store.
• Open to learning and trying new things to improve service.
• Confident using digital tools to perform the job.
• Pride in accuracy and maintaining a tidy workspace.

Responsibilities

• Put customers first with thoughtful, friendly service.
• Help wherever needed: stocking shelves, picking orders, serving customers, or selling products.
• Use digital tools to enhance customer experience.
• Organise and move stock; keep shelves tidy and well-presented.
• Build product knowledge to confidently recommend products.

Skills

Friendly service

Team player

Adaptable

Digital tools

Customer focus

Attention to detail

Problem solving

Job description

Sainsbury's is seeking a Customer Assistant to deliver friendly, customer-focused service in our stores. You’ll contribute to stock organisation, assist customers, and help with sales across departments using digital tools. A strong team player mindset and the ability to thrive in a busy store are essential.

Join a collaborative team offering discounts, holiday entitlement, and pension benefits. Training and development opportunities support career growth within a long-standing retailer.