Customer Experience Assistant — Fast-Paced, Tech-Savvy

Retail; Waingroves; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury’s share schemes

Other Retail savings

Physical wellbeing

Mental wellbeing

Financial support

Job summary

Sainsbury’s is seeking a Customer Assistant to deliver exceptional service and support across store duties in a fast-paced environment. You’ll help customers, stock shelves, assist with orders, and use digital tools to enhance experiences.

You’ll also learn about our products and promotions to confidently recommend options. This role emphasizes teamwork, adaptability, and a commitment to high standards of presentation and customer care.

Qualifications

• Friendly and welcoming, with a genuine enthusiasm for helping customers.
• Thrives in a fast-paced, physical, high-energy environment.
• Committed team player, willing to support colleagues and work together.
• Flexibility to work across the store and take on new challenges.
• Open to learning, developing, and trying new things to improve service.
• Confident using new digital tools and technology to perform effectively.
• Takes pride in work with close attention to detail, keeping spaces clean and presentable.

Responsibilities

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service.
• Ready to help wherever customers need you most, whether filling shelves, picking orders, serving customers or selling products.
• Using and embracing digital tools to do your job well and enhance customer experience.
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to correct store location.
• Building your knowledge of our products, services and promotions to confidently make helpful recommendations to customers.

Skills

Customer service

Team player

Digital tools

Attention to detail

Tools

POS system

Job description

Sainsbury’s is seeking a Customer Assistant to deliver exceptional service and support across store duties in a fast-paced environment. You’ll help customers, stock shelves, assist with orders, and use digital tools to enhance experiences.

You’ll also learn about our products and promotions to confidently recommend options. This role emphasizes teamwork, adaptability, and a commitment to high standards of presentation and customer care.