Customer Experience Specialist

Retail; Derry/Londonderry; On-site; GBP 1,240,000 - 1,515,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury’s share schemes

Retail savings

Physical wellbeing

Mental wellbeing

Financial support

Job summary

Sainsbury's is seeking a Customer Assistant to deliver friendly, efficient service in a fast-paced store environment in the United Kingdom. You will help with shelving, order picking, serving customers, and selling products, while embracing digital tools to enhance the customer experience.

You’ll build knowledge of products and promotions to confidently recommend items, stay flexible across store tasks, and contribute to a clean, well-presented shopping environment that puts customers first.

Qualifications

• Friendly and welcoming, with a genuine enthusiasm for helping customers.
• Thrives in a fast-paced, physical environment.
• A committed team player, always willing to support colleagues and work together.
• Flexibility and willingness to work across the store and take on new challenges.
• Open to learning, developing and trying new things to improve our service.
• Confident learning to use new digital tools and technology to do your job brilliantly.
• Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better.

Responsibilities

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service.
• Ready to help wherever our customers need you most, whether that’s filling shelves, picking orders, serving customers or selling our products.
• Using and embracing digital tools to do your job well and enhance customer experience.
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location.
• Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers.

Skills

Customer service

Fast-paced environment

Team player

Flexible

Digital tools

Job description

Sainsbury's is seeking a Customer Assistant to deliver friendly, efficient service in a fast-paced store environment in the United Kingdom. You will help with shelving, order picking, serving customers, and selling products, while embracing digital tools to enhance the customer experience.

You’ll build knowledge of products and promotions to confidently recommend items, stay flexible across store tasks, and contribute to a clean, well-presented shopping environment that puts customers first.