Branch Banking Associate - Customer Experience Champion
Description This
A complete application in a minute — tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Nationwide in Enfield, London is hiring a Customer Representative who will welcome customers in-branch, on the phone, and online, delivering friendly help with their everyday banking.
You will handle a range of transactions, guide customers to products and digital tools, and work with colleagues to maintain high standards of service in a busy branch.
No prior banking experience is required; training is provided, and the role offers a fixed-term contract for 12 months with full-time 35 hours.
Qualifications
- Experience in customer service is helpful.
- Ability to stay calm and adapt in a busy environment.
- Confidence using technology and digital banking tools.
Responsibilities
- Welcome customers into the branch and understand their needs to offer trusted, friendly help with banking.
- Handle a range of transactions and queries accurately while keeping security and fairness in mind.
- Guide customers through banking products and services that suit their needs and help them manage their money.
- Collaborate with colleagues in a busy branch to deliver excellent customer service, even at peak times.
- Follow processes, spot potential issues, and escalate concerns to protect customers and Nationwide.
Skills
Job description
Nationwide in Enfield, London is hiring a Customer Representative who will welcome customers in-branch, on the phone, and online, delivering friendly help with their everyday banking.
You will handle a range of transactions, guide customers to products and digital tools, and work with colleagues to maintain high standards of service in a busy branch.
No prior banking experience is required; training is provided, and the role offers a fixed-term contract for 12 months with full-time 35 hours.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
