Customer Experience Advisor — Branch & Call Center, 31.5h/wk

Banco Santander SA; Bedford; On-site; GBP 25,000 - 29,000; Part time

Benefits offered by this job

Discretionary bonus up to 8%

Healthcare benefits

Pension contributions

25 days holiday

Job summary

Santander UK in Bedford Branch is seeking a Customer Experience Advisor on a 31.5-hour week, rota'd Mon-Sat 8am-6pm. This is a 12-month fixed-term contract.

You’ll be the friendly face and voice, listening and solving problems across in-branch, on the phone, and with technology in the banking hall. You’ll be totally flexible, multi-skilled, and ready to handle a broad range of tasks, from simple transactions to security and fraud protection, building relationships and finding solutions as you

Qualifications

• Proven ability to deliver outstanding customer service in person or via telephony.
• Ability to communicate effectively to truly understand customer needs.
• Desire to go above-and-beyond for customers.
• Flexible, can-do approach and teamwork.

Responsibilities

• Act as first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Adaptability

Job description

Santander UK in Bedford Branch is seeking a Customer Experience Advisor on a 31.5-hour week, rota'd Mon-Sat 8am-6pm. This is a 12-month fixed-term contract.

You’ll be the friendly face and voice, listening and solving problems across in-branch, on the phone, and with technology in the banking hall. You’ll be totally flexible, multi-skilled, and ready to handle a broad range of tasks, from simple transactions to security and fraud protection, building relationships and finding solutions as you