Customer Experience Advisor – Branch Specialist

Banco Santander SA; Croydon; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

25 days holiday

Healthcare benefits

Medical insurance

Dental insurance

Pension contributions (8%)

Staff product access

Job summary

Santander is seeking a Customer Experience Advisor based out of Croydon GS Branch, working 24.5 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. You’ll be the friendly face and voice helping customers with transactions, technology, and fraud protection.

You’ll join a close-knit, multi-skilled team with dedicated training and development opportunities, plus a comprehensive benefits package and staff discounts.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Proactive mindset

Teamwork

Flexibility

Adaptability

Job description

Santander is seeking a Customer Experience Advisor based out of Croydon GS Branch, working 24.5 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. You’ll be the friendly face and voice helping customers with transactions, technology, and fraud protection.

You’ll join a close-knit, multi-skilled team with dedicated training and development opportunities, plus a comprehensive benefits package and staff discounts.