Customer Experience Advisor: Scheduling, Claims & Care

Motofix Accident Repair Centres; Camberley; On-site; GBP 19,000 - 31,000; Full time

Benefits offered by this job

Excellent salary

Saturday rota payment

30 days annual leave

Workplace pension scheme

Free training and development

Long service rewards

Well-being services

Free uniform

Job summary

Motofix is seeking a Customer Service Advisor to be the friendly face of our repair journey for customers across the UK. You will deliver professional support, handle bookings, guide claim processes, update systems, and assist with payments in a fast-paced environment.

You will need excellent communication, strong organizational skills, and experience with Microsoft Office and repair management systems. The role offers 45-hour weeks, 1:4 Saturday rota, and a comprehensive benefits package.

Qualifications

• Minimum of 3 years' experience in a customer-facing role.
• Ability to multi-task, plan, and organise effectively in a dynamic environment.
• Strong verbal and written communication skills.
• Confident user of Microsoft Office packages and repair management systems.
• Ability to identify opportunities for additional services that benefit customers.

Responsibilities

• Customer Engagement: Provide a professional and welcoming service to customers.
• Booking & Scheduling: Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers: Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates: Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing: Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries: Respond promptly to customer queries via phone, email, and other channels.
• Upselling: Identify opportunities to upsell additional services, enhancing customer value and business revenue.

Skills

Customer service

Communication

Multi-tasking

Team collaboration

Tools

Repair management systems

Microsoft Office

Job description

Motofix is seeking a Customer Service Advisor to be the friendly face of our repair journey for customers across the UK. You will deliver professional support, handle bookings, guide claim processes, update systems, and assist with payments in a fast-paced environment.

You will need excellent communication, strong organizational skills, and experience with Microsoft Office and repair management systems. The role offers 45-hour weeks, 1:4 Saturday rota, and a comprehensive benefits package.