Customer Service Advisor

Motofix Accident Repair Centres; Camberley; On-site; GBP 19,000 - 31,000; Full time

Benefits offered by this job

Excellent salary

Saturday rota payment

30 days annual leave

Workplace pension scheme

Free training and development

Long service rewards

Well-being services

Free uniform

Job summary

Motofix is seeking a Customer Service Advisor to be the friendly face of our repair journey for customers across the UK. You will deliver professional support, handle bookings, guide claim processes, update systems, and assist with payments in a fast-paced environment.

You will need excellent communication, strong organizational skills, and experience with Microsoft Office and repair management systems. The role offers 45-hour weeks, 1:4 Saturday rota, and a comprehensive benefits package.

Qualifications

• Minimum of 3 years' experience in a customer-facing role.
• Ability to multi-task, plan, and organise effectively in a dynamic environment.
• Strong verbal and written communication skills.
• Confident user of Microsoft Office packages and repair management systems.
• Ability to identify opportunities for additional services that benefit customers.

Responsibilities

• Customer Engagement: Provide a professional and welcoming service to customers.
• Booking & Scheduling: Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers: Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates: Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing: Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries: Respond promptly to customer queries via phone, email, and other channels.
• Upselling: Identify opportunities to upsell additional services, enhancing customer value and business revenue.

Skills

Customer service

Communication

Multi-tasking

Team collaboration

Tools

Repair management systems

Microsoft Office

Job description

As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.,

• Customer Engagement Provide a professional and welcoming service to customers.
• Booking & Scheduling Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries Respond promptly to customer queries via phone, email, and other communication channels.
• Upselling Identify opportunities to upsell additional services, enhancing customer value and business revenue.
  You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.

What We Look For

• Someone who can make customers smile and ensure they feel valued.
• Ability to multi-task, plan, and organise effectively in a dynamic environment.
• Strong verbal and written communication skills with the ability to engage customers and colleagues.
• Confident user of Microsoft Office packages and repair management systems.
• Ability to identify opportunities for additional services that benefit customers.
• Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
• Minimum of 3 years' experience in a customer-facing role.
• Required to support customer and vehicle movements as needed.

Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.

• Excellent salary
• Saturday Rota Payment (1:4)
• 30 days annual leave (Inclusive bank holidays)
• Workplace pension scheme
• Free Training and Development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance, Salary: Up to £31,041 per annum (inc Saturday Rota working)
• Contracted Hours: 45 hrs per week Attended Hours: Monday-Friday, plus additional Saturdays (1:4)