Bookings & Service Concierge

Hendy Group; Southampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Induction programme

Enhanced family leave

Life Insurance

Healthcare plan

Pension scheme

25 days holiday

Vehicle discounts

Retail discounts

Job summary

Hendy Group is seeking a Customer Service Advisor in Southampton to manage MOT, service and repair bookings by phone and online, delivering a friendly and professional service to customers.

You will handle enquiries, assess needs quickly, and arrange appointments with accuracy. The role offers a competitive salary, structured training, and benefits such as 25 days holiday, life insurance, pension, and healthcare discounts.

Qualifications

• Experience in a target-driven sales environment, telesales, or a call centre/customer service department.
• Accurate data input with good attention to detail.
• Ability to upsell and handle objections with a customer-focused attitude.
• Good IT skills with experience of Microsoft Office.

Responsibilities

• Manage all customer enquiries and bookings confidently over the phone and online.
• Quickly assess customer needs and respond to queries.
• Arrange MOT, service and repair bookings promptly.
• Deliver a high level of customer service.

Job description

Hendy Group is seeking a Customer Service Advisor in Southampton to manage MOT, service and repair bookings by phone and online, delivering a friendly and professional service to customers.

You will handle enquiries, assess needs quickly, and arrange appointments with accuracy. The role offers a competitive salary, structured training, and benefits such as 25 days holiday, life insurance, pension, and healthcare discounts.