Customer Service Advisor

Motofix Group; Camberley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Excellent salary

Saturday Rota Payment (1:4)

30 days annual leave (Inclusive bank,

Free Training and Development

Employee long service rewards

Free uniform (and PPE)

Life insurance

Job summary

Motofix Group is seeking a friendly Customer Service Advisor to be the public face of our repair centres across the Home Counties. You will provide professional support, guiding customers through their repair journey and ensuring a seamless experience across phone, email and in person.

The role requires initiative, attention to detail and the ability to multi-task in a fast-paced environment. Salary up to £31,041 per annum (inc Saturday rota), 45-hour weeks, and 1:4 Saturday rota, plus 30 days

Qualifications

• Minimum of 3 years' experience in a customer-facing role.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and repair management systems.
• Ability to multi-task and stay organised in a dynamic environment.

Responsibilities

• Customer Engagement – Provide a professional and welcoming service to customers.
• Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
• Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.

Job description

Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.

What We Offer

• Excellent salary
• Saturday Rota Payment (1:4)
• 30 days annual leave (Inclusive bank holidays)
• Free Training and Development
• Employee long service rewards
• Free uniform (and PPE)
• Life insurance

About the Role

As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.

Key Responsibilities

• Customer Engagement – Provide a professional and welcoming service to customers.
• Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
• Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.

About You

You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.

What We Look For

• Someone who can make customers smile and ensure they feel valued.
• Ability to multi-task, plan, and organise effectively in a dynamic environment.
• Strong verbal and written communication skills with the ability to engage customers and colleagues.
• Confident user of Microsoft Office packages and repair management systems.
• Ability to identify opportunities for additional services that benefit customers.
• Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
• Minimum of 3 years' experience in a customer-facing role.
• Required to support customer and vehicle movements as needed.

Salary: Up to £31,041 per annum (inc Saturday Rota working)
Contracted Hours: 45 hrs per week
Attended Hours: Monday-Friday, plus additional Saturdays (1:4)